Terms of service
Last Updated: September 4, 2026
At Hapideas, we are committed to providing a simple, transparent, and reliable return and refund experience for our customers.
This Return & Refund Policy explains our return eligibility requirements, return procedures, refund process, order cancellation terms, and other conditions applicable to purchases made through https://www.hapideas.com/.
This policy applies to all purchases made through Hapideas and delivered according to the shipping information provided on our website.
Return Eligibility
Customers may request a return within 30 days from the date their order is delivered.
To be eligible for a return, items must meet the following conditions:
• Items must be unused, unworn, and in their original condition.
• Items must include all original tags and packaging where applicable.
• Items must not show signs of washing, damage, alteration, or misuse.
• Items must include any accessories or components originally provided with the product.
Returned items that do not meet these requirements may not qualify for a return or refund.
How to Request a Return
Before returning any item, please contact our customer support team:
Email
hello@hapideas.com
To help us review your return request efficiently, please provide:
• Order number.
• Product name and item(s) you wish to return.
• Reason for the return request.
• Clear photos or supporting information if there is an issue with the product.
After reviewing your request, our team will provide return instructions and any additional information required.
Please do not send items back before receiving return instructions from Hapideas. Unauthorized returns may cause delays or may not be processed correctly.
Return Inspection and Processing Time
Once returned items are received, Hapideas will inspect the items and complete the return review within 1–3 business days.
Processing times may be extended during holidays, promotional periods, or peak shopping seasons.
Return Shipping Costs
If the return is caused by an error on our part, including receiving a damaged, defective, or incorrect item, Hapideas will review the issue and provide appropriate assistance.
For returns caused by personal reasons, including change of mind, incorrect size selection, or no longer requiring the item, customers are responsible for return shipping costs unless otherwise required by applicable consumer protection laws.
Return shipping instructions will be provided after your return request has been reviewed and approved.
Refund Process
Once your returned item has been received, inspected, and approved, your refund will be issued to the original payment method used during checkout.
Approved refunds will normally be processed within 1–3 business days after the return review has been completed.
Hapideas does not charge restocking fees for approved returns.
Please note that your bank, credit card provider, PayPal, or other payment provider may require additional processing time before the refunded amount appears in your account.
Non-Returnable Items
Certain items may not be eligible for return, including:
• Personalized or customized products made according to customer requirements.
• Final sale items clearly identified as non-returnable before purchase.
• Items that have been worn, washed, damaged, modified, or altered after delivery.
This policy does not limit any consumer rights available under applicable laws and regulations.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item ordered, please contact us within a reasonable timeframe after delivery.
Please provide your order number and clear photos showing the issue so our team can review the situation and provide an appropriate solution.
Order Cancellation
If you wish to cancel your order, please contact our customer support team as soon as possible after payment confirmation.
We will make reasonable efforts to assist with cancellation requests before the order enters fulfillment or shipment processing.
Once an order has entered processing, been packed, or shipped, cancellation may no longer be possible. In this case, the order may need to be handled through our standard return procedure.
Return Tracking & Lost Return Packages
Customers are responsible for ensuring returned packages are securely packaged and shipped using a trackable delivery service whenever possible.
Please keep your return tracking information until the return process has been completed.
If a returned package is lost during transit, please provide available tracking details and proof of shipment so we can assist in reviewing the situation.
Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any consumer rights available under applicable laws and regulations.
Contact Information
If you have any questions regarding returns, refunds, or your order, please contact us:
Store Name
Hapideas
Website
https://www.hapideas.com/
Email
hello@hapideas.com
Phone
+44 141-958-0444
Business Address
Hapideas
8, 176 Clydeholm Road
Glasgow, G14 0QQ
United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
United Kingdom Local Time
We aim to respond to all customer inquiries within 24–48 business hours.
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