Refund policy
Last Updated: September 4, 2026
At Hapideas, we aim to provide a simple and transparent shopping experience by offering clear return and refund information for every order.
This Return & Refund Policy explains our return eligibility, return procedures, refund process, order cancellation terms, and other conditions applicable to purchases made through https://www.hapideas.com/.
This policy applies to all purchases made through Hapideas and delivered according to our shipping terms.
Return Eligibility
Customers may request a return within 30 days from the date their order is delivered.
To be eligible for a return, items must meet the following requirements:
• Items must be unused and unworn.
• Items must remain in their original condition with applicable tags attached.
• Original packaging should be included where applicable.
• Items must not show signs of washing, damage, alteration, or misuse.
• Items must be returned with any included accessories or components where applicable.
Items that do not meet these requirements may not be accepted for return or refund.
How to Request a Return
Before sending any item back, please contact our customer support team:
Email
hello@hapideas.com
To help us process your return request efficiently, please include:
• Order number.
• Item(s) you would like to return.
• Reason for the return request.
• Supporting photos if there is an issue with the item.
Once your request has been reviewed, our team will provide the applicable return instructions and any additional information required.
Please do not send items back before receiving return instructions from Hapideas, as unauthorized returns may not be accepted or may cause delays in processing.
Return Processing Time
After returned items are received, we will inspect the items and complete the return review within 1–3 business days.
Processing times may be slightly extended during holidays, promotional periods, or peak shopping seasons.
Return Shipping Costs
If the return is due to an error on our part, including receiving a damaged, defective, or incorrect item, Hapideas will review the issue and provide appropriate return assistance.
For returns caused by personal reasons, including change of mind, incorrect size selection, or no longer requiring the item, customers are responsible for return shipping costs unless otherwise required by applicable consumer protection laws.
Refund Process
Once your returned item has been received, inspected, and approved, your refund will be issued to the original payment method used during checkout.
Approved refunds will normally be initiated within 1–3 business days after the return review is completed.
Hapideas does not charge restocking fees for approved returns.
Refund processing times may vary depending on your bank, card issuer, PayPal, or other payment provider before the refunded amount appears in your account.
Non-Returnable Items
Certain items may not be eligible for return, including:
• Personalized or customized products made according to customer requirements.
• Final sale items clearly identified as non-returnable before purchase.
• Items that have been worn, washed, damaged, modified, or altered after delivery.
• Items returned without required tags or in a condition that does not meet our return requirements.
This does not affect any applicable consumer rights relating to faulty, damaged, or incorrectly supplied products.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the product ordered, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs showing the issue so our team can assess the situation and assist with an appropriate resolution.
Order Cancellation
If you wish to cancel your order, please contact our customer support team as soon as possible after payment confirmation.
We will make reasonable efforts to assist with cancellation requests before an order enters fulfillment or shipment processing.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In this case, the order may need to be handled through our standard return procedure.
Return Tracking & Lost Return Packages
Customers are responsible for ensuring returned packages are securely packaged and sent using a trackable shipping service where possible.
Please keep your return tracking information until the return process has been completed.
If a returned package is lost during transit, please provide available tracking details and proof of postage so we can assist in reviewing the situation.
Consumer Rights
This policy does not limit any applicable consumer rights available under relevant laws and regulations.
Contact Information
If you have any questions regarding returns, refunds, or your order, please contact us:
Store Name
Hapideas
Website
https://www.hapideas.com/
Email
hello@hapideas.com
Phone
+44 141-958-0444
Business Address
Hapideas
8, 176 Clydeholm Road
Glasgow, G14 0QQ
United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
United Kingdom Local Time
We aim to respond to all customer inquiries within 24–48 business hours.
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