Shipping policy

Shipping Policy

Last Updated: September 4, 2026

Thank you for shopping with Hapideas.

At Hapideas, we are committed to providing a reliable, transparent, and convenient shipping experience for our customers. This Shipping Policy explains our order processing times, estimated delivery timeframes, shipping charges, tracking information, and other shipping-related terms applicable to purchases made through https://www.hapideas.com/.

This policy applies to all orders placed through Hapideas and delivered within the United Kingdom.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Business Days:
Monday – Friday, excluding UK public holidays.

Order Cut-Off Time:
Orders placed after 18:00 GMT (London Time) may begin processing on the following business day.

Orders are fulfilled Monday – Friday. During promotional periods, holidays, or periods of unusually high order volume, processing times may be slightly extended.

If there is a significant delay affecting your order, we will notify you by email.

2. Shipping Destinations

Hapideas currently ships orders within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

Shipping availability may vary depending on the delivery address, product availability, and available shipping options shown at checkout.

Customers are responsible for providing accurate and complete delivery information before completing their purchase.

3. Estimated Delivery Times

Estimated delivery times include both order processing time and carrier transit time.

UK Standard Delivery:

• Processing Time: 1–3 business days.
• Estimated Transit Time: 6–9 business days.
• Estimated Total Delivery Time: 7–12 business days.

Delivery estimates are provided as a guide only and are not guaranteed.

Delivery delays may occasionally occur due to courier delays, weather conditions, public holidays, incomplete delivery information, or circumstances outside our reasonable control.

4. Shipping Charges

Applicable shipping charges will be clearly displayed during checkout before payment is completed.

Any free shipping promotions or delivery offers will be displayed on our website or during checkout when available.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Please allow up to 24–48 hours for tracking information to become active after shipment.

If tracking information does not update immediately, please allow additional time for carrier systems to refresh.

6. Shipping Carriers

Orders may be delivered through trusted postal services and courier providers selected according to availability and delivery requirements.

Hapideas works with reliable logistics partners to help ensure orders are handled safely and delivered efficiently.

7. Incorrect or Incomplete Delivery Address

Customers are responsible for ensuring that all delivery details provided during checkout are accurate and complete.

Please ensure your delivery information includes:

• Full name.
• Complete delivery address.
• Apartment, flat, or unit details where applicable.
• Town or city.
• Correct postcode.
• Valid contact information.

If incorrect or incomplete address information is provided, delivery delays or additional arrangements may be required.

If you notice an address error after placing your order, please contact us at hello@hapideas.com as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed after order processing has started.

8. Lost, Delayed, or Missing Packages

If your order appears delayed, missing, or marked as delivered but has not been received, please contact our customer support team at hello@hapideas.com with your order number and tracking information where available.

Before contacting us, we recommend checking:

• Your delivery address confirmation.
• Safe locations around your property.
• With household members, neighbours, or building reception where applicable.
• Any delivery notices provided by the carrier.

If a package is confirmed lost after investigation, Hapideas will review the situation and provide an appropriate resolution in accordance with applicable consumer protection requirements.

9. Failed Delivery or Returned Packages

If a package is returned to us due to an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect where applicable, we will contact you after receiving the returned package.

Additional delivery charges may apply if reshipment is requested due to incorrect delivery information provided by the customer.

10. Damaged, Defective, or Incorrect Deliveries

If your order arrives damaged, defective, or different from the item ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs showing the issue so our team can review the situation and provide an appropriate solution.

Eligible cases will be handled in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible after payment confirmation.

We will make reasonable efforts to assist with cancellation requests before your order enters fulfillment or shipment processing.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In this situation, customers may use the applicable return process available under our Return & Refund Policy.

12. Contact Information

If you have any questions regarding shipping, tracking, or delivery, please contact us:

Store Name
Hapideas

Website
https://www.hapideas.com/

Email
hello@hapideas.com

Phone
+44 141-958-0444

Business Address
Hapideas
8, 176 Clydeholm Road
Glasgow, G14 0QQ
United Kingdom

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
United Kingdom Local Time

We aim to respond to all customer inquiries within 24–48 business hours.